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Frequently Asked Questions

Quick answers to the most common questions.

What is Engagio?

Engagio is an AI-native Learning Management System built for live, interactive classrooms. It combines real-time video conferencing (via LiveKit), engagement analytics, polls, quizzes, and breakout rooms — all in one platform.

Is Engagio free to use?

Yes. Every new account starts on the Free tier with up to 50 students, 3 courses, and 10 participants per session. Upgrade anytime for more capacity and advanced features.

Do students need to create an account?

Not necessarily. Teachers can share an enrollment link or a classroom join code. Guests can join with just a name — no password required.

What browsers are supported?

Engagio works best on Chrome, Edge, Firefox, and Safari (latest two versions). For the best video experience, we recommend Chrome or Edge.

Is my data secure?

Absolutely. We use HTTPS everywhere, JWT-based authentication with HttpOnly cookies, rate limiting, and Helmet security headers. Video streams are encrypted in transit via WebRTC.

Can I export session data?

Yes. Engagement snapshots, poll results, and quiz scores can be exported from the Analytics dashboard. CSV export is available on the Pro tier and above.

How do I contact support?

Email us anytime at hello@engagio.duckdns.org. We typically respond within 24 hours on business days.